At NS-TRENDY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy. Please read the following guidelines to understand how to return or exchange your items.
1. Return Eligibility
You can return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and unused.
- The item must be returned in its original packaging with all included accessories (if applicable).
- The item must not be a final sale, custom-made, or personalized product (unless defective or damaged).
2. How to Return an Item
To initiate a return:
- Contact us at contact@ns-trendy.com within 30 days of receiving your order. Provide your order number and the reason for the return.
- We will send you instructions on how to return your item and provide the return address.
- You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping method to ensure your return is safely received.
3. Refund Process
Once we receive and inspect the returned item:
- If the item meets the return conditions, we will process your refund within 5-10 business days to the original payment method.
- If the return does not meet the conditions stated above, we may refuse the return or offer you an exchange instead.
4. Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized jewelry
- Final sale items, marked as non-returnable at the time of purchase
- Gift cards or other non-physical products
5. Exchanges
If you would like to exchange an item for a different size or design, please follow the same return process. Once we receive your return, we will issue a store credit or process a new order for the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@ns-trendy.com. We will provide a prepaid return label for the item and offer a full refund or replacement. Please ensure you report the issue within 30 days of receiving the product.
7. Shipping Charges
Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
8. Contact Us
If you have any questions or need assistance with your return or refund, please do not hesitate to contact us:
Email: contact@ns-jewels.com