At NS-TRENDY, we strive to provide a seamless shopping experience and ensure your orders are delivered quickly and securely. Please review our shipping policy for more information regarding processing, shipping, and delivery times.
1. Order Processing Time
All orders are processed within 1 business day (excluding weekends and holidays). Once your order is confirmed and payment is processed, it will be sent to our warehouse for fulfillment. After the order is prepared, we will dispatch it for shipping.
2. Shipping Methods and Delivery Times
We offer international shipping to most countries. Shipping options and delivery times may vary depending on your location.
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International Shipping:
Estimated delivery time: 4-9 business days
Shipping methods: Standard or Express (varies by location)
Please note that international orders may be subject to customs delays, and delivery times are estimates and not guaranteed. External factors, such as weather, holidays, or customs processing, may affect the delivery schedule.
3. Shipping Costs
Shipping costs are calculated based on the destination, weight, and size of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
- Free Shipping: We offer free shipping on orders over 250$ within certain international locations.
- International Shipping Fees: Shipping fees for international orders will be calculated at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Please note that it may take up to 24 hours for tracking information to be updated by the carrier.
5. Delivery Issues
If there are any issues with your delivery, such as damaged or lost packages, please contact us within 30 days of receiving your order. We will work with the carrier to resolve any issues promptly.
6. Customs and Import Duties
For international shipments, customs fees, taxes, and import duties may apply depending on the destination country. These charges are the responsibility of the customer. Please check with your local customs office for information on potential duties or taxes before placing your order.
NS-TRENDY is not responsible for any customs delays, fees, or taxes that may arise during the import process.
7. Shipping Restrictions
Due to legal restrictions or shipping carrier limitations, we are unable to ship to certain countries or regions. If we cannot ship to your location, you will be notified during the checkout process, and we will do our best to offer alternative solutions.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete.NS-TRENDY is not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately at contact@ns-trendy.com.
9. Return to Sender/Failed Deliveries
If a package is returned to us due to a failed delivery (e.g., incorrect address, unclaimed package), we will contact you to arrange reshipment. Additional shipping fees may apply for reshipping the order.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to contact us:
Email: contact@ns-trendy.com