Returns & Quality Guarantee | NS-TRENDY Canvas Art
Returns & Our Quality Guarantee
Every NS-TRENDY canvas is made-to-order with premium materials. We stand behind the quality of every piece — and we want you to feel confident ordering.
🛡️ 30-Day Damage & Defect Guarantee
If your canvas arrives damaged, defective, or materially different from what was shown on our site — including if we sent the wrong item — we'll make it right within 30 days of delivery.
Free replacement is our default remedy. A refund is issued only when a replacement isn't possible, or when we approve a refund as an exception after review. You will not need to ship the original item back.
✅ What's Covered Under the 30-Day Guarantee
- Canvas arrives with visible physical damage (torn canvas, cracked frame, punctures)
- Print defect (significant color banding, blurring not present in the original artwork)
- Item materially different from what was shown on our website
- Incorrect item sent, or canvas lost or significantly delayed in transit
📐 Ordered the Wrong Size?
If you selected the wrong size yourself, contact us within 7 business days of delivery. We'll offer you a discounted replacement in the correct size — the discounted amount will be confirmed by our team after reviewing your request.
Not sure what size you need? Our sizing guide has the exact formula for every wall.
📝 How to Start a Claim
- Visit our Contact page and send us your order number
- Include clear photos of the damage or defect (for wrong-size requests, tell us the size ordered and the size you need)
- Our team will review and respond with next steps
- For damage, defect, or wrong-item claims: we'll arrange a free replacement, or a refund if a replacement isn't possible or approved as an exception
- For wrong-size requests: we'll confirm your discounted replacement price
- Approved refunds are processed within 3–5 business days
📋 Not Eligible for Return
Because each canvas is custom-produced for your order, we're unable to accept returns or replacements for:
- Change of mind after production has started
- Color appearance differences due to screen settings vs. print
- Damage caused by improper hanging or handling after delivery
- Claims made after the applicable window (30 days for damage/defect/wrong item, 7 business days for self-selected wrong size)
This is standard for made-to-order art — each canvas is created specifically for your order.
💳 Refunds
When a refund is issued — because a replacement wasn't possible, or as an approved exception — it's sent to your original payment method within 3–5 business days of approval.
Original shipping charges are refunded only when the issue was caused by NS-TRENDY — for example, a damaged or incorrect item. Shipping charges are not refunded for wrong-size requests or other customer-side changes.
🌍 European Customers
Local VAT or customs duties paid upon delivery are charged by your local authorities and cannot be refunded by NS-TRENDY.
✉️ Questions?
Contact us here → and our team will get back to you.
Our promise: If something went wrong with your canvas, we will make it right.
FAQs
What's covered if my item arrives damaged or wrong?
Anything damaged, defective, materially different from the listing, or sent incorrectly due to our error is covered under our 30-day guarantee. Free replacement is the default remedy; a refund is issued only if a replacement isn't possible or is approved as an exception.
What if I ordered the wrong size myself?
Contact us within 7 business days of delivery. We'll offer a discounted replacement in the correct size, with the exact amount confirmed after our team reviews your request.
How long do I have to report an issue?
30 days from delivery for damage, defects, or incorrect items. 7 business days from delivery for self-selected wrong-size orders.
Will I get a full refund, including shipping?
Refunds cover the product price. Original shipping charges are only refunded when the issue was caused by NS-TRENDY, such as a damaged or incorrect item.
Do I need to send the item back?
No — for approved damage, defect, or wrong-item claims, you keep the original item and we send a free replacement.