Returns

Returns & Our Quality Guarantee

Every NS-TRENDY canvas is made-to-order with museum-grade materials. We stand behind the quality of every piece — and we want you to feel confident ordering.

🛡️ 30-Day Damage-Free Guarantee

If your canvas arrives less than perfect — bent corner, ink defect, frame damage, or any quality issue — we replace it free of charge.

How to claim: Send a photo of the damage via our Contact page within 30 days of delivery. We'll process your replacement immediately. You do not need to ship the damaged canvas back.

✅ What's Covered

  • Canvas arrives with visible physical damage (torn canvas, cracked frame, punctures)
  • Print defect (significant color banding, blurring not in the original artwork)
  • Item materially different from what was shown on our website
  • Canvas lost or significantly delayed in transit

📐 Ordered the Wrong Size?

It happens. If you selected the wrong size, contact us within 7 days of delivery and we'll work with you on a replacement at production cost — we cover our own error, and we'll always find a fair solution even when the mistake was yours.

Not sure what size you need? Our sizing guide has the exact formula for every wall.

📝 How to Start a Claim

  1. Visit our Contact page and send us your order number
  2. Include clear photos of the damage or defect
  3. Our team responds within 1–2 business days
  4. If approved, we send a replacement at no cost — or issue a full refund
  5. Refunds processed within 3–5 business days of approval

📋 Items Not Eligible for Return

Because each canvas is custom-produced for your order, we're unable to accept returns for:

  • Change of mind after production has started
  • Color appearance differences due to screen settings vs. print (tip: our canvases use warm, earthy tones — they photograph true-to-life)
  • Damage from improper hanging or handling after delivery
  • Claims made after 30 days from confirmed delivery

This is standard for made-to-order art — each canvas is created specifically for your order. We cannot resell custom prints, which is why we invest so heavily in quality control before shipping.

💳 Refunds

Approved refunds are issued to your original payment method within 3–5 business days after approval. Klarna and Afterpay payments follow their respective refund timelines. Original shipping costs are non-refundable unless the return is due to our error.

🌍 European Customers

Local VAT or customs duties paid upon delivery are charged by your local authorities and cannot be refunded by NS-TRENDY. Please factor this into your order if applicable.

✉️ Questions?

We respond to every message within 24 hours. Contact us here →

Our promise: We've never left a damaged order unresolved. If something went wrong with your canvas, we will make it right.